Pathetic service - No feedback on complaint lodged

I initially lodged a complaint on 30/11/2015 regarding shoes that i had purchased at Woolworths. The shoe had a defect on the back at the heel which caused damage to my foot upon initial usage. i then sent an email via [Email Removed] and received a prompt reply from Melissa Eksteen informing me that i need to take it to my nearest Woolworths store customer services manager in order for it to be assessed further. I then went to the Woolworths at Campus Square on 01/12/2015 and spoke to the manager Lebo. She then took my contact details as well as the shoes and advised that she will contact me with feedback within 2 weeks. By 19/12/2015 i still did not receive any feedback from Lebo so i sent Melissa an emaiI via [Email Removed] to inform her that i have not heard from Lebo since 01/12/2015. It is now 19/01/2016 and still no feedback from either Lebo or Melissa. I am really frustrated at the lack of communication and disgusted by the poor service displayed by both of them.