Pathetic Service - Insurance Claim

I submitted an insurance claim on the 02/02/2022, received a call a week later advising that the claim has been submitted and awaiting feedback from the underwriters. It's been 7 weeks of constantly following via email and being told the same thing about awaiting feedback from under writers,I'm extremely disappointed by the level of service received and delay in processing this claim with no feedback from Woolworths insurance.

Upon submitting the claim I was advised this will take 5 days, it will be 2 months next weeks since submitting the claim.

Regards Unathi ***