Pathetic service from Woolworths

my account was hacked in September for the first time and Woolworths contacted me with regards to this. The dispute was lodged and all was sorted out. I then got a new card. And this is where it gets interesting, before I even picked up my new card, it was already used by someone else.

I picked up my card on Saturday, I think it was the 09/11/2019 and used the card to do some purchases. This account was totally paid up in September and the credit was available. A week later, there was still adequate funds there, we did some "emergency" purchases to the value of just over a thousand rands. When we went to pay for the items, my account was declined because it was in arrears for R33.00. I sent a mail to customer service and queried this but got no direct answer from them. I then asked them to get the ***** dept or a manager to call me, and this has still not happen. I just think that they are too lazy to respond to loyal customers because we just like to support useless people and get ****ty service and be fine with it.

How in gods good green earth does an account get hacked twice and the problem is not resolved and the patron looks like the *****. I am fed up with woolworths and the lazy attitude and will be closing this account