PATHETIC SERVICE FROM WOOLIES DASH TEAM

I am extremely disappointed in how Woolworths is handling their mess up with my online order. Below are a few emails sent to them.

Email 1: "Good Day I am highly disappointed in the online service I am receiving. I received the incorrect size shoes and all the stores are now saying there is no stock. School starts next week and I do not have time to wait for the warehouse to collect and deliver a new pair as this original order already took a week to deliver. The size I ordered was a size 10 (younger boys) and I received a size 10 that can fit a grown man. I refuse for my sons 1st day of school to be spoiled due to this incompetence. I do not have time or the money to waste driving to stores out of my area. Please assist with this mess up as soon as possible.

Regards Mrs Van der Vent

I was then asked to provide images, which I did. Email 2 below:

Good day. Find attached image. My invoice clearly states I ordered size 10 (in the 8 to 10 younger boys range). I cannot wait for the warehouse to collect and a new item to be delivered as school begins next week. I have managed to track down a pair at a mall 29kms away from where I live and will be exchanging it there. To make matters worse, I requested for the delivery address to be changed on Friday the 5th of January. The agent assured me the order may arrive a day late but it will be delivered to the new address. They then delivered to my original address and I had to drive 35kms to collect the order I explicitly gave other instructions for. This is not my 1st woolies order and I have to say this time I am incredibly disappointed. It may be my last.

Kind regards Courtney Van Der Vent

I received a call from a lovely agent apologizing profusely on behalf of the company and promised a R150 voucher to "compensate me for my inconvenience"

It has now been over a week and I have yet to hear from them again. I even sent a follow up email and was blatantly ignored for a further 2 days. Putrid service from a brand that prides itself on their customer care.

My dash order number for ***