Pathetic service

For a company like Woolworths that prides them to be the best I'm utterly disappointed!!! I placed an order for an airfryer 1 May that I only received 9 May to discover the unit in the box is not what the outer box shows or what I ordered. It has now been a week of daily calls to them and all I'm being told it has been escalated. I've sent mails with photos & video. I have gone to my local store who contacted HO and confirmed that it is the wrong unit. They refused me a refund at the store even though I was told to do so. I was then instructed to wait until they decide what to do!!! A week later and no mother's day gift!!! Thank you Woolworths for your **** customer service!!! Worst is the staff inside the store Saud I must never order electronics from you again online as there are too many issues!