Pathetic Service

i have had an account with Woolwoorths and closed it. i called your call centre to ask if the account was still active the agent by the name of Muneebah Baatjies told me no i need to apply for a new account. She did not even try and help me. i received a call today and the lady told me my account is still active. i asked her if she can reopen it she says no i need to reapply for a new account. This is pathetic service. There is no way i am going to reapply again if there is an account active. I will take my business somewhere else. Your service is pathetic