Pathetic service

Woolworths online service has got to be the worst when it comes to customer service or lack of in my case. I placed an order through their online service at the beginning of June in 2020 and their sent me incorrect sized pants (pack of 2). I sent an email back indicating that the size invoice doesn't correspond to the order items I've received. I got a response and I was promised a refund, until today I have not yet received my money back.

I had to take the initiative again 2 weeks back to follow up on this matter and I had no response via email platform, I contacted their social media team and someone called me and promised to email my voucher but its been a week without my refund or email or even a phone call for that matter.

I'm beyond dissatisfied with Woolworth, I would have thought a big retail like woolworth would actually have someone to follow up on such issues and make sure they're resolved. It is clear to me now that they don't value their customers!!!