Pathetic service

I made a payment on my woolies credit card via my banking app, the payment still did not reflect I then called the customers service line and asked to be assisted, I was then advised to send in the proof of payment and then to call back Upon calling back I spoke to Lauren and then I was placed on hold and then the call dropped

I then called back and was told that it will be escalated to the finance department, a day later I called back again and was told that they did not receive the Proof of payment but when I spoke to the guy who assisted me he could view the proof of payment.

The girl then told me that she will have to escalate this again as there was an issue with the other department receiving documents I was then placed on hold and then the call dropped again

This is pathetic as I am wasting my airtime and been given the run around the whole time without any solution