PATHETIC SERVICE

WOOLWORTHS SANDTON, I HAD A VERY BAD EXPERIENCE WITH A MANAGER FROM THE WITHERY DEPARTMENT. I REQUESTED A STAFF MEMEBER TO LOOK FOR A PARTICULAR SIZE OF A GARMENT ON THE SYSTEM AS THERE WAS NO SIZE ON THE FLOOR. THE STAFF MEMBER FOUND THE ITEM IN A STORE A FEW SHOPS AWAY AT THIS SAME MALL. THE STAFF MEMBER ADVISED THAT I SHOULD GO AND FETCH THE ITEM FROM THE OTHER STORE MYSELF. WHEN I QUERIED IF THERE WAS ANY WAY THAT THEY COULD BRING TO THIS STORE, STAFF ADVISED IT WAS IMPOSSIBLE. I REQUESTED TO SPEAK TO A MANAGER AND WHEN SHE ARRIVED WAS NOT HELPFUL AT ALL. SHE ADVISED ME THE SAME DETAILS AND INSISTED THAT I STAND BY HER WHILST SHE CHECKS WITH THE STORE. I ADVISED THAT I WAS RUNNING OUT OF TIME AND WILL CONTINIUE SHOPPING AND WILL COME BACK TO HER IN A SHORT WHILE AND CHECK. SHE ADVISED THAT ITS NOT THE WAY TO DO THIS. I WAS WASTING TIME AND WALKED TO OTHER DEPARTMENTS. ON RETURNING SHE ADVISED THAT THE SORE HAS NOW CLOSED AND SHE CAN'T DO ANYTHING, STRANGE AS THIS STORE WAS CLOSING IN AN HOURS TIME. DON'T KNOW IF SHE WAS JUST SPINNING ME A STORY. I ADVISED HER THAT SHE COULD HAVE TOLD ME THIS INITIALLY, SHE JUST CONTINUED WITH LOTS OF ATTITUDE AS IF SHE WAS DOING ME A FAVOUR AND SAID THAT IT'S MY PROBLEM NOW AND SHE WALKED AWAY AND SAT AT A COUNTER. THIS IS NO WAY TO TREAT A CUSTOMER AS SHE WAITED FOR THE STORE TO CLOSE AND WAS NOT WILLING TO ASSIST IN ANY WAY OR FORM. WHY DOES A HUGE STORE LIKE WOOLWORTHS HAVE PEOPLE LIKE THIS IN MANAGEMENT POSITION WITH SO MUCH OF ATTITUDE AND ZERO CUSTOMER SERVICE. THE MANAGER'S NAME IS MASECHABA AND REFUSED TO GIVE ME HER SURNAME AS SHE STATED THAT ITS NOT ALLOWED, SHE HOWEVER PROUDLY STATED THAT SHE IS THE MANAGER IN THE WITCHERY DEPARTMENT . I COULD DO NOTHING FURTHER AND SIGHED AS I WALKED AWAY. MY SON WAS WITH ME AND I WAS VERY EMBARRASSED BY THIS MANAGER'S ATTITUDE. SAD CUSTOMER.