Pathetic service

It is absolutely ridiculous how the process to replace a damaged card at Woolworths has been handled. I attempted to call from the store in Ballito, advising the agent that I am temporarily disabled and require the card to be sent to the Ballito store. Since March 26, I have tried using the WhatsApp service, email service, and call service to find out where my card is. It is difficult to make purchases with the virtual card, as there is an error message and your platform is still not up to standard. The entire process to replace my card, especially after being a customer since 2018, is pathetic. This is the first time I needed to replace my card and still don’t know what’s happening.