Pathetic Service

I am utterly disappointed with the service I've received since joining woolworths.

I app**** for a store card and was told that I could get a temp card to use in the meantime while I wait for my permanent card to arrive.

I told the lady, that's fine as I was unable to collect my card.

Mind you all I received from Woolworth was just an email with my agreement contract... No welcoming email ect... (was surprised but clearly woolworth doesn't care about its new members who joins them). I don't know what I can and can't do with my woolies store card...

Anyway, I got my temp card and made my first purchase.

I got back home and then decided to make a purchase online, only for the transactions to decline, I tried again and it declined again... I then checked my account and noticed that my balance reduced by R840 something cents... I was confused.

I called the contact center and spoke to several people who did not know what was going on. At this point I was a bit irritated... As a new customer I was not expecting this.

Anyway, I finally got through to shihaam who explained that the transactions are pending and should be released in 7 days... And that in order for me to do any online purchases I would have to first shop in store on three different occasions to activate the online shopping. (before I got through to shihaam I had sent an email to your department asking for assistance which I have not receive any response to.)

I've made 3 purchases in store on different occasions and tried purchasing online, only for the transaction to decline AGAIN... And for the funds to be deducted from my account.

I then called in again and spoke to a gentleman who was kind of helpful and advised me that that online purchases can only be done online once I have a physical store card.

Well this is pretty retarded... Had the lady told me this when I took the option to have the card delivered I would have declined and made a way to fetch the card.

My experience with woolies has been a pain in the ****...

I have 3 transactions that are still pending... Which has not been reversed and I have no option to purchase online until I get the physical card... The inconvenience is real...