Pathetic service delivery online order -- Woolworths

Ordered online - Woolworths issued the tax invoice yet 5days later no delivery on the food order. Getting the run around from the store. Been told the manager will call me back yet no communication as to what's happened to my order. Pathetic service from the dispatching store in Durban Gateway. Was told the order was in the van and to be delivered to me yet when the call center called the driver he said he doesnt have my order