Pathetic service

I would like report a pathetic service received from Woolworths Cape Gate_Kaneesha PPC and the Manager Chad who refused to do an exchange for items that costed 650 that were purchased by my baby daddy ..I dont know when returning items that are in good condition I have to disclose my personal relationship between i n my baby daddy _ i had to tell them that we r not in good terms n theres no way i could get the slip . But they refused ...what abt the policy that states one can return the item in good condition without till slip

I am disgusted about the Cape Gate service