pathetic service

Paid off my Woolworths credit card in 2024,never used it again,all of a sudden there was a balance of R2800,than I tried phoning Woolworths several times,it was a problem on their side that needed correction...they didn't correct it,than the balance became R4400,again I phoned Woolworths,they said they will escalate the matter so the account can be closed,I'll receive my settlement in 7-14 working days,which I waited for 3 months,that R4400 is reflecting as bad credit on my credit report,it shows last updated April 2024,so when is Woolworths planning on taking it off my credit record