Pathetic Service at Woolwoths Call Centre

I am so disappointed with poor service that your call centre provide to me. My daughter Nopinkie paid for my Credit CARD at Woolworths Woodmead, The payment that she first made in March never showed, I was called to say I'm owing, she therefore faxed the slip and finally the payment was allocated on the 26 March and you can imagine the interest was added and the next payment was going to be high due to this fault but luckily a manager helped her and tried to reverse the penalties that were added and he apologised to her saying it is their fault. The April payment was the same thing she paid on the 13/14 of April and left the slip at the shop to be faxed to avoid previous problem, I was called a week later for not paying, my daughter went and this time she spoke to Ziyanda who never wanted to hear anything saying she cant give her info, even though the query was about the payment, she also called me but never solved the problem. I then called again and spoke to Nontombi Cala who also did a conference call with my daughter and she asked her to e-mail Bank statement to [Email Removed] and she promised to solve the matter and it is still not solved. Please solve this urgently.