Pathetic service at Woolworths

I am a Woolworths client for 20 years and never seen such poor service. They informed me that my Fica document (an E-toll account) is not acceptable and my credit card being blocked due to that (which was their fault as they accepted it in the first place as being an appropriate verification of address), I visited the Woolworths branch in Northgate on the 17th of December at 10.10 and found no-one to be at the services desk where the WW cards and FICA activities are carried out. I waited for about 15 minutes for someone to arrive and then enquired from one of the clerks. She went to call someone and that also took about 15 minutes to complete. I was anxious to get the job done as I had an appointment for tutoring which I had to cancel in the end. The process of getting the verification done took another 20 minutes to complete and waisted my time and money. This is pathetic service and still my card is not open for purchases. This was highly inconvenient and caused me to use alternative means in order to get my purchases done. Please investigate the matter as I feel that you provided really poor service, which is not a normal trait of Woolworths. Thanks a million. Regards. Neels