pathetic service and *******

i'm extremely disappointed about how woolworths is *********** the clients. I was wondering why my account kept increasing every month irrespective of how much i pay monthly, then i asked them to email me a copy of my statement as i haven't been receiving any statements from them and to my suprise i saw Comprehensive Insurance 53.98 charged on my account, i asked them what that is as i have never authorise anything like that and it's being a month since they promised to get back to me, all they do is to pass the buck and tell me about a turn around time of 2 to 4 days which never happens. I asked them if they can give me a proof where i authorised that they should refund my account with all the debits from the date this thing was put in place and guess what they decided to ignore my email and i've decided to stop paying my account effective this month if they are not getting back to me and i want to see if they'll have a nerve of calling regarding my account in arrears because that is when i'll actually get a chance to speak to somebody. after being their client for over ten years this is what i get....i'm so ****ed off and i'm closing my account and will never open it again <div><br></div><div><em>(Supplier name changed from Woolworths Insurance to Woolworths South Africa by Hellopeter.com)</em></div>