PATHETIC SERVICE AND EVEN WORSE TURN AROUND TIMES!!!

Woolworths Financial Services are one of THE MOST PAINFUL companies to deal with. Trying to settle a personal loan, but an email must be sent for a settlement balance, 24 hour turnaround time - but NO ONE COMES BACK TO YOU. Call in to find out and eventually get the information on the phone but the settlement letter will take 3 business days to come to me, after I have already requested the letter more than 24 hours ago. Call in again to query the emails, and told to call back in 24 hours to confirm they received the email - HELLO ! This is 2024 - email correspondence is immediate, no 24 hour waiting period! What kind of joke is this company! Shocking service levels. Every other financial services provider can give you a settlement letter via email while you are still on the phone with them. Woolworths - its time to jack up your service and get with the times!!