Pathetic Service - Accounts Division - Proof of Payment *** 8501 **** ****(ID NO751227 **** ** *)

Good-day, I would like to lodge a complaint against Woolworths (Store Card Account Payment). On the 28th June 2019 I sent a proof of payment to *** and then I received a response that the proof of payment provided cannot be accepted they need a PDF version that reflects the account number the payment was made into,the account name,the reference number, the amount paid and the date the transaction was made. On the 3rd July 2019 I provided the proof of payment in a PDF version and had all the information they required except that the PDF had bulk payments so my payment had to be underlined at the bottom so that they can see it. I also explained that I can't get another proof of payment other than the one I have provided as Payplus make bulk payments to different institutions. If I did an eft myself I would have been able to provide an individual pop in the format required. 05/07/2019 I've called *** Woolworths and spoke to Abbi/Aby and I have tried to explain my situation as the payment is still not allocated however it was paid on the 21/06/2019. I explained the reason why the PDF with bulk payments was provided and instead of meeting me half way they insisting that I must provide the pop in the format that they require. I'm mean really what more do I have to provide when all the information required by Woolworths is in their possession in black and white. I'm really disappointed in the manner they are handling my query. All I need is for the allocation of my payment as they have enough proof that the payment is done by me. I would really appreciate if this can be resolved as a matter of urgency.

Regards

Lillian ***)