Pathetic service

I have been emailing you people since July and I got one response which was my first email. I give you more than a week between each email and still no answers. Woolworths holds themselves up to such high standards yet fail to response in time to email. What's your SLA for a response? Once a month?!.. This was simply about are ****ty ass sparkling water which btw was no where near sparkling. And again I have included an email trail aswell. And don't give me the **** excuse as this is not the correct email address blah blah because I got a response before. Date: Fri, 14 Aug 2020, 13:40 To: *** Subject: Re:Re:Re:woolworths *** So what is the time frame of your suppliers to get back to with a response? What is the time from for you to get back your customers with a response????

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-------- Original message -------- From: ‪Melyssa Guenantin‬ <***> Date: Thu, 06 Aug 2020, 13:33 To: *** Subject: Re:Re:woolworths *** Hi ,

Im ****ed off at the level of this ****ty customer service. It's been 2 weeks now and I had to response on my last mail. PLEASE RESPOND!!

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-------- Original message -------- From: ‪Melyssa Guenantin‬ <***> Date: Fri, 24 Jul 2020, 19:48 To: *** Subject: Re:woolworths *** Hi,

I know longer have access to the barcode of the pack but I have attached the bar codes of the remaining bottles and a copy of the receipt.

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-------- Original message -------- From: *** Date: Fri, 24 Jul 2020, 15:48 To: *** Subject: woolworths ***

Good day Melyssa

Please accept our sincere apologies for the delayed response.

Thank you for your e-mail and taking the time out to inform us about the problem that you experienced with our spring water .

If possible, please can you forward us the following information as this will assist us in providing you with accurate feedback.

* price * batch codes

Please note that correspondence will be emailed to you as soon as we have received feedback from our suppliers.

We apologise for any inconvenience caused.

If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email *** or contact us online www.woolworths.co.za.

Your ***-***

Kind Regards

Rehana Jaffer

Woolworths Customer Service Centre

*** ***

On 21/07/2020 21:31:51, ‪Melyssa Guenantin‬ wrote:

Hi,

I bought a 6 pack of sparkling water from woolworths in Constantia on the 11 July 2020. I opened the first bottle today and this water taste flat as if it's been open for days. This has really been disappointing as woolworths is known for their good quality. I would rather prefer drinking a bottle of valpre sparkling water and be more satisfied.

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