Pathetic service

Woolworths offered free delivery, if purchases was over R475.00 .

My order was almost double this amount and it still came up with a delivery cost. When I called online I was told it is because Woolworths have to send the order from a store and from the warehouse, 2 different branches.

All the goods I ordered are goods sold at the Woolworths store, footwear, toiletries, material face masks. This as nothing to do with me, were the goods are coming from.

Woolworths, keep sending messages, advertising free delivery and special discounts. When trying to order certain specials, the discount does not work out, then we are forced to call online, which takes forever to answer. even then we get no help. Can I get some assistance, because for the past 6 months, online service is pathetic.