Pathetic service

I placed an order online on the 5th January and opted for the order to be delivered using Pargo. I have not received my order tothisday. I am being sent from pillar to post. I was advised by Pargo that the courier was hijacked on their way to make a drop off and Woolworths will have to replace my order or refund. I have been calling Woolworths every second day and every time I get told that the matter will be escalated and someone will call me back. It's been weeks and no one has ever called me back.

All I want now is for my money to be refunded, I don't care anymore about your merchandise.