Pathetic service

Good day. I have apl**** for a replacement card on the 1/08/2022 and i was informed the turnarount time is 7-14 days. It is now 17 days since i have app**** for the card to be delivered at the glen shopping centre. I was informed i should wait for the sms from the store and to date i have not received any communication. I went to enquire at the store on the 11/08/2022 and i was informed the card has not been delivered and thst i should wait. Woolworths service is very poor.

Service from Woolworths is pathetic to the core. A replacement card suppose to take 7-14 working days and it has been 18 days and I have been informed it will take extra 5-7 working days to deliver the card over and above 18 days waiting. Poor service.