Pathetic Service

I placed an online order on the 13th February and the item I ordered was supposed to be Colby myself the following day from your Jean crossing store between 4 and 5. Sadly I received an SMS around half past one on the scheduled day that the cooler bag I ordered is out of stock I was really frustrated as I ordered online and paid yet you telling me it's out of stock. What an inconvenience this is ,needless to say your email addresses advertised on the website is pathetic as no one bothers to respond to my emails. I don't even know what's going on with my order as there is no form of customer service and no communication. On that note I will definitely not make use of your service ever again this turned out to be a nightmare for me!