Pathetic service
<p>I regret ever taking the stupid Woolworths Gold Credit Card, I have never had to deal with such useless consultants, and did they get any training?</p> <p> </p> <p>I got your credit card late November 2016, submitted all the required FICA docs to 3 different email addresses as well as went to Westgate to the same; the credit card was given to me at Westgate.</p> <p> </p> <p>Yesterday 11/12/2016, I am trying to buy something and the stupid card declines, can you imagine the embarrassment, I then called the customer care and spoke to a very cold consultant who told me the card was put on a fica block, she asked me to hold while she checks, only for her to terminate the call. I gave up</p> <p> </p> <p>I called again today 12/12/2016, spoke to another useless consultant who repeated the same ******* story that my fairly new card has been placed on a fica block without any warning, no phone call, no sms, nothing. The consultant said she has emailed the fica department and asked me to stay on hold until the fica can respond, can you believe this nonsense? I told the consultant that I have already wasted a lot of money calling your call center and I could not stay on hold, I asked her to call me back and she never did.</p> <p> </p> <p>I called again after 3 to 4 hours, spoke to a consultant who asked me a lot of useless questions and finally said the same thing, that they have contacted fica and awaiting their response.</p> <p> </p> <p>*** is all this, why am I being inconvenienced, the ****** payment for this useless card is due today 12/12/2016, why the hell will I pay into a blocked account?</p> <p> </p> <p>I want the money that I have wasted calling you guys back, ****** hell I am very upset</p> <p> </p>