pathetic service

<p>I have an account with woolworths ,December last year i bought a cellphone a Samsung J1Ace from them.</p> <p>During May 2016 i noticed that my phone was not charging , so due to unforeseen circumstances i was not able to take the cellphone back to the store. Three weeks ago i took my cellphone for repairs because it’s still under 1 year warranty at Woolworth Jabulani mall.I was assisted by Neo and i was adviced they going to take it to vodacom. After three weeks no feedback was given to me . I called the store on 25/09/2016 to ask what what happening regarding my phone the person i spoke to said they will call me back as they need to check on their side they will call me back but the was no call back .</p> <p>I called the next Monday 26th and they guy said he was busy yesterday and could not call...he called me back and adviced that my phone is back from repairs. On 27th Wed i went to the store and when i got there Neo told me the phone was not there, i told him I was told on Monday that it was available. He then checked and found the phone i was then adviced the phone was not repaired reason B.E.R and no further note was available, then i asked how can they not fix it because this problem started while the phone is still under the one year warranty he said they will check with their engineers. Neo called in now advice that it was liquid damage, so my quiry is that why there is different reports and they state the different thing. I spoke to Neo's manager today by the name of Leonard who said they can't assist as the did all necessary procedure. I'm so fustrated and angry at the level of sevices i got from woolworth i have been a loyal customer for the past 3 years and never for once missed a payment on my account, i dont understand why can't i be given other phone whereby my phone is still under warranty and it was not damaged with water. I wanted to speak to the Store manager but conveniently he was not available.</p>