Pathetic Service

Upset is an understatement. In fact, I am DISGUSTED by the service and the way I was treated by the Woolworths Table Bay staff on Wednesday, 22 November 2023 at around about 12h20. I felt so humiliated! I went to return three items without a slip/receipt. To my knowledge, their policy is that you can exchange but cannot be refunded cash for an unwanted item. I opted for an exchange. The cashier that was assisting me called the supervisor for assistance because I had no slip/receipt. The supervisor came and asked from which store were the items bought and I confirmed that it was from their store. Did they not change the language of communication to Afrikaans? The conversation was between them two. Mind you, they knew very well that I do not understand what they were saying. The supervisor then said that they will not be able to assist. When I asked why, the answer was “because we are unable to assist”, things escalated and I requested to speak to a manager. The manager came, without any greeting, he went on to ask (with a VERY stinky attitude) what the issue was and I explained to him. It went back to square one, he told me that there is nothing he can do without the slip/receipt and I should take my items and leave. I then asked what he meant because that is not what the policy says, he turned his back and went away. As if that was not enough, when they packed my items, they added an extra item with a security/ink tag not knowing that I saw. I asked them if these are all my items and they said yes. I went back to the manager to tell him what just happened when he left, the item that was purposely put in my bag. At the time, he was busy with another customer. Another manager, which I am assuming is a floor manager or something came to my rescue, I told him what the cashier and the supervisor did. I asked him to accompany me to the exit to see what will happen. When I tried to exit, the security alarm went off. We went back in, to the customer service area, the first manager was informed by the floor manager of the incident and was requested to do the exchange for me, he then AGAIN refused. The floor manager advised that he will pull a security footage and get back to me. My contact details were taken but I still do not have the footage nor feedback from them.