Pathetic service

I bought clothes for my child on the 24th December 2018 at Woolworths store. I got home and my boy tried them on only to find that shoes were 1 size small, I then put them inside the plastic with it's original price tags on.

On the 31 I went to Tzaneen store for exchange but it was extremely busy with a very long queue, I went back home without exchanging as I was in a hurry. I since kept the shoes in the car for the time I get a chance to go to town as I'm staying far from town.

Today the 12th January I went to Tzaneen Mall branch to refund them as I already bought another pair for my baby, but a cashier told me that they are dirty and will first check with her supervisor. The other lady (supervisor) who was called told me to go home, wipe the side of the sole with a cloth then come back to refund. I explained to her that I traveled 72,6 km's from home just to refund the shoes, she then went and speak to the other guy called Prince who told her that I must take the shoes and go back with them as they can't refund me. I asked her to call her superior and she went on to call him (Prince), he took his time and came dragging his feet while wasting my precious one.

He didn't even greet me as a customer, he just said "are u the one who want to refund?" , I said yes and he said to me where did I keep the shoes for them to be dirty. He further said how can they be dirty if I kept them in a plastic. I asked for the branch manager and the very same Prince said he's in charge as the branch manager is on leave. Your manager in charge told me to take shoes home and give them to someone. How stupid is that from a manager? If I wanted to give them away wouldn't I have done it before wasting my petrol? So I had to drive another 72.5 km's without being helped. How is it my fault that your stock is dirty? How do u put a useless person in charge who can't even ask questions in order to understand? My question is,how can you keep dirty stock at the floor if you know that you won't refund them when customers are not satisfied? Is this your way of cheating sales?