PATHETIC SERVICE

I am Sanele Sibisi and i am an existing customer of Woolworths. I have made several financial loans at Woolworths the last being on the 27th of March 2018. I had made a loan and i repaid that loan with the interest that was charged on the 6th of April 2018. I then contacted Woolworths and i requested one of Woolworth's consultants to channel the amount i had paid towards the loan i had taken out on the 27th of March 2018. I was promised that same would be done. However, to date same has not been done and i have contacted Woolworths financial services for about several times complaining and all i have been told is that i will be contacted. To date same has not done. On Sunday the 22nd of July 2018 i contacted Woolworths financial services and i spoke to one of the consultants who also promised that she would escalate my complaint and then i would be contacted on Monday being the 23rd of July 2018, however to date same has not been done. Worse the consultant who assisted me on the 22nd of July 2018 was also not sure how much i was owing all in all in terms of the last loan i took from Woolworths financial services.

I AM REALLY DISSAPOINTED AT HOW WOOLWORTHS TREAT ITS CUSTOMERS. THEIR SERVICE IS POOR AND PATHETIC. I REGRET HAVING TAKEN OUT THE LOANS.

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