pathetic service

i called the head office and the call was answered by an agent who never mentioned her name and greeted me extremely unprofessionally. i requested for her to assist me in locating my Irp5 forms for the year 2013 all she said was hold for me and then cold transferred me to a number that was unavailable and the call died.<br> <br> extremely unprofessional especially since my query was such a simple one!.