Pathetic Service

I placed an order on Woolworths online on 21/11/2017 and 23/11/2017. Order placed on the 21/11/2017 was not delivered on time and no calls was made to myself to advise me of this. A lady from Hyde park called to apologise for the delay and thereafter a call centre agent called me and I requested to cancel the order completed. I further stated that the order made on the 23/11/2017 should also be cancelled. Todate my account has not been refunded despite sending emails after emails and complaining on the woolworths website, NOTHING has been resolved!!!!!!