Pathetic service

I am disgusted with the service I received this evening.

I placed an order (‪***‬) on the 25th November 2020 for it to be delivered on the 27th November 2020.

I was notified via email that it would be an hour late.. No problem. But then when I checked it because I wasn't home to receive it, there is so invoice and items was missing.

I called the ‪***‬, spoke to Tessa Willie who informed me there was nothing they can do. They called the Blue Route Branch and spoke to store manager Natalie Van Rooyen who was also of no help.

I specifically placed the order so I could receive the goods as I needed it for Saturday. Items missing was the bulk 3kg carrots from the R125 combo that I now will be losing out on. As well as the R299.99 picnic cooler bag.

I asked if there was no way that they could source it as supposedly Blue Route didn't have stock.

So you can understand my frustration, why could I not be called and informes about this?

And why do I now have to be charged individually for the combo because they didn't have carrots.

Customer service really sucks! I thought Woolworths was about customer service but I guess it's only to the white areas.

Tessa even had the nerve to tell me I can go to the blue route branch to speak to the store manager and see if they can help me.. Really? Drive all the way there and for what! Just to be told oh sorry we don't have stock. She even said why don't I use a different area.. If I could don't you think I would have, but no Woolworths doesn't deliver to all areas!!

This will definitely be my last order.. I'm disappointed and angry that you guys couldn't try and make a way to get me what I wanted..

Thanks for the **** service.