Pathetic Service

<p>I app**** for my credit card early November and received a call close to end to collect the card from Kenilworth Centre , Cape Town.</p> <p>At the customer service counter I was handed to someone via telephone who asked me various questions to set up for security reasons.</p> <p>Telephonically I was advised that I would be able to use the card within 2-3Hours ( I think) and draw funds within two days from receiving the card.</p> <p>Since then :-</p> <p>1) I tried to use the card a week later inside of the kenilworth centre only to find that it rejected (at the cashier after standing in a long quee)</p> <p>2) I have gone back to Woolworths in the centre, to my surprise I found that the fica department claimed they have not received my fica documents.(November when I collect my card)</p> <p>3) The consultant then resent the documents together with the fax confirmation slip of the original documents</p> <p>4) Yesterday (25/01/2017) I went in to the bank to reset my PIN.</p> <p>5) I then walked outside the bank to draw from funds and the message said that I have maxed out my daily limit (scary)</p> <p>6) I went bank inside and was told by the teller that my daily limit has not been activated/set.</p> <p>7) He set it and I walk outside to draw funds only o be told that I am not fica cleared.</p> <p>8) I went back inside again to this teller and he called Woolworths and spoke with someone who said that my surname have been spelt incorrectly on my fica docs and I could not be cleared.</p> <p> </p> <p>It is unbelievable how I have been given the run around after been given the card and clearance telephonically (twice I may ad) only to find that I am still not able to use the card.</p> <p> </p> <p>Bank charges came from my account ,which would be normal IF ONLY I have been able to use my card.</p> <p>The ABSA bank teller was kind enough to assist me by sending off my documents AGAIN to be fica cleared YESTERDAY. (25/01/2017)</p> <p>Since then, I have not received any form of communication from Woolworths of receiving the documents or clearance thereof. (32 hours later)</p> <p> </p> <p>Below are the values which Woolworths live by BUT in my instance I am YET to experience any of the values that Woolies swear by!!!!!!</p> <p> </p> <p>"OUR VALUES ARE THE HEART AND SOUL OF WOOLWORTHS."</p> <p> </p> <p>QUALITY AND STYLE</p> <p>WE DELIVER THE BEST IN EVERYTHING WE DO.</p> <p>VALUE</p> <p>OFFERING A SIMPLE AND FAIR DEAL AND PUTTING QUALITY WITHIN REACH.</p> <p>SERVICE</p> <p>WE ALWAYS THINK CUSTOMER AND PUT THE CUSTOMER FIRST</p> <p>INTEGRITY</p> <p>DOING WHAT WE SAY WE DOIS THE FOUNDATION OF THE TRUST OUR CUSTOMERS HAVE IN US.</p> <p> </p> <p>Highly frustaed customer</p>