Pathetic service

<p>I received a SMS to say that I qualify for a increased credit limit. So I phone Woolworths, and request the limit increase. I am given an option of EITHER sending my bank statements OR sending my payslips. So i send my 3 latest payslips. This was on Friday, 02.12.2016.</p> <p>I keep on receiving SMS's from them for a week, and I keep on forwarding the same email again and again and again. The telephone number they supply, only rings and then you get cut off. When you phone, the phone rings, and you get cut off. </p> <p>Frustrated I contacted the Compliants departent and spoke to Marianu Serra. Now because I said I receive additional income, she said that they require the bank statements. WHY was this not explained from the beginning, with my first contact to Woolworths? Secondly she actually ask me: <em>Please advise if you would like your review to be processed without the additional income being added. </em>So I told her that yes, please work out my new credit increase with only my salary. </p> <p>This is just to prove a point. This account is more than 11 years old, (good indication if I am credit worthy, don't you think?) AND my salary more than 3 times increased over the years. Even with only my salary, a limit increase should not be a problem, since I am earning a decent salary. This morning I receive another message from her: <em> The original application for the increase indicates the additional income and can regrettably not be altered. A new application will ensure that only your salary is taken into consideration.</em></p> <p>Oh my soul. Today is the 23.12.2016 and I have been struggling with *********** staff, who do not know their own Credit procedure, obviously did not have enough training, and never learned how to treat a customer that has been loyal for more than a decade. </p> <p>And to think, all I wanted was a Coffee machine. The coffee machine was on a once in a lifetime special for R1300. The special since ended, and the Coffee machine is now costing R2100 again. So I missed out on that deal, because of *********** staff.</p> <p> </p> <p>So Good bye Woolworhts, I will now close my account, and go to your competition. This may be only one account, but I can promise you, I am sure that I am not the only one who experienced the same thing.</p> <p> </p>