Pathetic service

<p>I had filled out an application at Woolworths gateway on the 30/03/2016 application was not completed as payslips or bank statements was still outstanding I had at a later stage went in store provided them with my payslips was told that they will call me to let me know if the application was successful however no contact was made with me. I then called the call centre spoke to an agent of which she told me it was successful and I was approved that I should take my ID and proof of residence to the store and they would print my card of which I called her on the 27/04/2016. She did not mention anything to me about the card application expiring on the 30/04/2016. I then went in store to pick up card on the 02/05/2016 of which I was told then that the card application had expired I was quite upset as if I was told that it was expiring on the 27/04/2016 when I had called the call centre I would have picked up the card the same day or before the expiry date. The lady then at store proceed to capture another application of which declined which still made no sense as how was it approved 5 days ago. The lady had emailed an escalation to head office and advised me feedback within 2 working days of which I had not gotten a call with feedback so on the 4/05/2016 I had called the call centre to check if there was any feedback the lady that I had spoken to told me that the reason why the application had declined was it had to be done 30 days after the first application, but I was not querying that I wanted to know why was I not told that I had a time duration to pick up the card from the store as if I was informed I would not be in this situation. The lady then informed me that her team leaders had already left for the day and I would need to call back tomorrow I did ask her to email her team leader to call me as I was upset that I have to keep explaining everything over and over, she told me that she would get her team leader to call however no call I then called in again on the 6/05/2016 asking if there was any feedback the agent told me that she will escalate and I would need to wait 2 working days I was very upset as I had already been waiting 4 working days with no feedback and constantly having to explain myself . I had gone in store on the 7/05/2016 for answers and was told the lady that is helping me with my query is not in and when she gets back she will contact me. The lady in store had called me on the 10/05/2016 advising me she was on leave and there is till no feedback and she promised a call back today 12/05/2016 however not surprising still no call. I have received the worst most pathetic service from both call centre and in store staff. On a scale of 1-10 I would rate them a 0.... </p>