Pathetic service

Good day

I love Woolies goods, fresh fruits, and superb service until this morning. I have noticed that you have been adding new faces at Woolworths West street Durban central and most of them offered great service I assumed that they were probably from moved from other Woolies. After covid, I noticed that most of the faces that were based in Durban central were now moved to Pavillion mall and Musgrave center. Hence, I thought the new faces were from Woolies. This morning, I went to Woolies to purchase a few things including dishwashing liquids. N Mdluli( as per receipt) puts my dishwashing liquids with my food. I then asked her if she could put dishwashing liquids in the see-through plastic - the manner in which she rep**** was unnecessary and rude. She just said we do not have them!!!. She was discourteous and that was annoying and unnecessary. She caught me off-guard as I was at Woolies and I was very relaxed. I knew that plastics were there, she simply did not want to help me and I then removed the dishwashing liquids from my bag and carried them to a different counter. The lady asked if I had paid for the dishwashing liquids and she then promptly put my dishwashing liquids in the see-through plastic. I thanked her and left as I was on my tea break.

I am now sure that the cashier by N Mdluli is not from Woolies. There are a lot of people who would love to work and grow within Woolies. N Mdluli has no customer service skills. The service at Woolies is always superb. Please train her because her lazy uncaring attitude stinks and is torture to some of us . I would not buy at Woolies CBD if I have to deal with the likes of N Mdluli.

Regards