Pathetic serve

Service woolworths SimonsTown dash My order was delivered to the wrong person Driver never asked who the delivery was for.contscted store assured another delivery same day still waiting 8 days.Garythe manager was totally rude and unhelpful Said I must wait 10 days for a refund this is unacceptable staff member said I could co.e I store and get a refund went there to be told I would be contacted as they would not help me not a word from anyone Same store o overcharged R450 for a fillet still to receive a refund 3 weeks