Pathetic Personal Loan Services

The service I've received from the Woolworths Financial Services Department has been nothing short of a disgrace the last 2 weeks. An application for a Loan that in all honesty should have taken a week to complete is still not completed. Not only did I have to constantly phone to get updates, but everytime I did there was something else I needed to email through. Why was all this information not given to me on the initial call when the application was done.

Eventually everything was done, but now its an impossible task to actually get the money for my Personal Loan out of Woolworths. An email was received on the 16th of December 2021 saying the money would be in my account within 48 hours, it has now been 4 days and there is still nothing.

Yesterday when doing a follow up on the Loan, there was suddenly some sort of error on their side and they couldn't transfer the money. I was promised by 2 agents that they would call me back with updates but they clearly had no intention of doing so.

So either Woolworths pays out my Loan that has already been approved or I will cancel all my accounts with Woolworths as the Customer Service is truly pathetic.