Pathetic online service

I’ve ordered an item online on the 7th September the delivery time kept on being delayed. On the 16th Sep it was delivered (not to me). On the 17th Sep the recipient called me to say she received my parcel in Durban, I am in Cape Town, the address listed on my profile is the very same Cape Town address that I usually use. I then called woolies the following day to tell them what happened, they then had to retrieve the item from the recipient. My wait then became even longer as I had to wait till they collect the item from the wrong address the following week, wait for it to get to Cpt, get back to the warehouse and then only back to me. My question… why could they not send me the item from the warehouse and they wait to receive the item back from Durban? Online shopping is meant to be convenient, not in this case! It is now the 2nd October, almost a month later and I have still not received my item. I have basically paid for something that I have not received. Woolworths is meant to be the difference, clearly they are not.