Pathetic Online Service

I'm a new account holder at Woolies but previous held one years ago. There was initially an issue with my virtual card as I couldn't get my OTP due to the fact that they listed (as the main) a number I used previously when I still used my old account. I didn't even have that number anymore. Worse I wanted to use it as a temp card but would fain security questions as I had no idea they were using this old number and I had even forgotten it. A gentleman called and told me all was rectified and indeed it was cause it reflected even on the App. I made a few purchases while waiting for my card without any issues. Next thing the card was gone and I was told the reason was because they flagged an issue and would be sending me a physically one soon. Waited and nothing. Went back instore and they told me the card hasn't been sent but we can go through another list of questions which I failed again cause they wanted our landlines number that we used when we initially moved to our resident which was 22 years ago so I did not remember it. I also found out that the number I had changed had gone back to the old one on the App so this could have been another reason for the failure. Have written several times to them with no response or at least a pathetic one that doesn't solve my issue. I'm getting promo messages and different offers yet I can't even use the service. Was sent a statement to make payment at the end of the month but didn't even have a card number so I had to go instore and produce my ID instead of doing it online. Mind you with every new account there are additional costs so I'm liable for these yet I can't use the card. At this point I just wasnna pay everything off and close the damn thing. It's a pitty cause I love Woolies and they have my favorite stock.