Pathetic Online Service

I placed an online order on 15 December 2020. It was supposed to be delivered on 17 December 2020. We left for holiday on 18 December and disn't even recieve as much as an sms or email. On December 20 I recieved a phone call and arranged a refund. Today is 27 January 2021 and I haven't recieved a refund. Countless phone calls and 100s of Rands in airtime and I'm still not helped. Now I've been blocked from commenting on their facebook page. Pathetic customer service.