Pathetic online pickers and service

I ordered items on the 27 December '04. I made a note on the app before checkout stating" if any of the items are out of stock, please call me on......" The main item I needed was out of stock but they did NOT bother to call me. I would have cancelled my order. They sent the other items which I didn't really need, but ordered to make up the R159, minimum order. I called the Cedar Square store numerous times, spoke to the online agents. All to no avail. I suggested they refund the delivery charge. Well two months later, still no resolve. Woolworths head office did not even respond to my mail. Their pickers don't read the notes on the app.