Pathetic Online Delivery Customer Service

I am an ex-South African, living abroad. I wanted to treat some friends in South Africa with a Woolworths order. They were staying at an Airbnb for the weekend. The Food items arrived but the non-food items never arrived. After a contact called to follow up, I was told it is because I did not provide a South African number (which I don't have). It also does not explain why the food items were delivered. The non-food items were scheduled for latest Thursday. I asked a friend in SA to call and she provided her number for the delivery (on Thursday). On Friday I followed up via an international call - there was no update and she could not tell me where the package is. She promised to call back - surprise, no one called back. On Saturday, I sent multiple follow up messages and also indicated that the order could be cancelled if they were not going to be able to deliver by the end of Saturday. Since then I have sent multiple e-mails and FB messenger messages to ask for a cancellation and refund. Today (Tuesday), I received a message from the Airbnb that the items were delivered today. My friends are not there anymore! The FB messenger service keeps telling me sorry and they are escalating but nothing is happening. And the fact that the items were delivered just shows how little was done in the background to rectify the issue. Please arrange the return of the items and refund my money! This was the last time using Woolworths Online - what a disappointment.