Pathetic online banking

Hi

I have accessed the ‘WEB PAGE’ and selected ‘credit card online banking’ (as I usually do)

The information is always pre-populated on my profile as always pin and everything. I was about to make a payment and confirmation was sent to my phone and then my phone died.

When I attempted to log back onto the ‘absa online’ banking profile from the woolies website I was unable to do so.

It says my profile is locked select ‘forgot pin’ when I do that it doesn’t work when I select forgot password it says my ID is incorrect.

PATHETIC!!!!!

I need this resolved I have been on the line for an hour and 15 F minutes being transferred from Absa to Woolworths.

Woolies is saying the online profile pin has been blocked I have to go into Absa bank (taking into account this has nothing to do with my actual credit card pin so I can still transact) Absa says that they only block woolies credit cards or stop them they don't deal with online banking pins as its not there website.

How the hell. what baffles me is that I was in my profile this morning, I was just about to make a payment from my credit card the confirmation was sent to my cell phone I even took a screengrab and then my ph died.

How on EARTH can woolworths tell me they cant assist the online pin is incorrect weird thing is when I select forgot pin it says my ID number is incorrect this is utter Bull****, Spoke to Nadine, Kgaugelo and a 6other consultants no one could help.

guess what now I cant pay nything from the absa /woolworths online banking profile how convenient!!!

pathetic this happened before and someone assisted me in one go!

Regards