pathetic online application portal service from woolworths

GOOD DAY I APP**** FOR A WOOLWORTHS CUSTOMER STORE CARD ON THEIR ONLINE PORTAL IN AM ****ED AS I WAS PRE Approved then declined , I uploaded my id documents as requested on time with my online application , now my application is declined i was informed that it was for docs , i immediately sent my docs again ,,, i got a call this morning stating i must apply in 30 days time again cos my docs werent sent in time ,,,imagine that and a credit score and new application will be done again affecting my scoring and yet this is woolworths fault . this is pathetic of them and the customer must go through this ???? unacceptable !!!!i want answers and a better solution to this problem . as the customer i followed procedure,,, u need to investigate and advise accordingly all