Pathetic

Due to COVID preventing us from attending a Woolworths store to acquire groceries, we turned to online shopping, hoping that this will ease the burden for us, so I downloaded the Woolworths app & was on my way. I made a purchase on the 27/12/2020, I checked & confirmed that my banking details, physical address were correct to ensure that there would be no upsets. The purchase went through & the money duly deducted from my account. I thought to wait 24 hrs before my purchase would arrive & proceeded to do so. On the 28/12/2020 I received a call at 9pm from the Woolworths delivery individual informing me that the delivery will done the next day promptly, this raised concern as I purchased perishables that needed refrigeration, I contacted the call center the next morning to inform them of my problem, to which their response was I am just another impatient customer who does not know the process of online shopping, they did inform me that my order was being processed at the Woolworths in Cedar Square. Needless say my online purchase has not arrived, Woolworths has taken my money & have not provided, this is *****ing, when I called the Woolworths at Cedar Square to enquire where my order might be, I was told to wait & conveniently cut off. I want my money back.