Pathetic delivery services!!!

I recently ordered R4875 worth of clothing from Woolworths online. Normal retailers don't charge you once your order exceeds a certain (much lower) value but this is not what Woolworths does. They also do not offer a collect in store option (why??) They do however give you very specific time slots for delivery. So efficient, you would think. But you'd be wrong. I made sure that I was at home in the time frame and nothing. No delivery and no call. So I send a message on messenger and after asking for my order number, I was told that someone would contact me. Eventually, after no call, I called. Vuyo was very helpful and found out that the driver had gotten lost ( although the address is on Google maps and very easy to find) and hadn't bothered to call. The parcel was then handed to another driver who would deliver it today. I asked that they call me when they were in the area to make sure I would be there in time as I had had plans that would prevent me from being at home precisely at 6pm. I was assured this would be done. However, it is 21:18 and there is no delivery and no phone call. This is absolutely pathetic service which is shocking considering how awesome the in store service is.