Pathetic customer services helpline

Woolworths Customer services is extremely bad (***). I have spoken to more than 5 customer services agents today, I am even more frustrated, every time I call they are quick to give me another number to call or email address or transfer to someone else. They sound like they are in the comfort of their homes and I'm disturbing them. The last agent I spoke with was even rude, to say the least because I was refusing to take any email address, I asked if there is really a person who can assist me? She was very angry and said I must take the email address otherwise I will call again shouting.

I would advise Woolworths to close the call centre altogether because it is very useless or else bring a few customer agents to work those who are willing to work. By the look of things, no one is willing to assist or can assist other than giving out mail addresses. I have sent email address, I went to the store where the NCR laddy sent an email to Recoveries and gave me a reference number: *** which no one ever uses if I'm trying to follow up.