PATHETIC CUSTOMER SERVICE FROM WOOLWORTHS FINANCIAL SERVICES!!!

Pathetic customer service for a reputable brand like Woolworths!!! I made payment towards my mother's Credit Card (R15000) via the Woolworths mobi App on the the 14th of November 2022. To date the Payment has not reflected and the account is now in arrears. My mother contacted them and they asked for Proof of Payment. Since this is my from account I had to foward the proof together with her account number. Her email address was included on the email for further communication. Over 24hours later Marleine Jansen comes back telling me she can't send me any information which I had not asked for but rather I logged a query asking them to sort this issue out. My mother has been receiving numerous calls telling her the account is in arrears but none about the issue we have logged, I find this very disgraceful for a brand like Woolworths. No Turnaround time provided whilst the account is accumulating interesting for a credit card where payment was made. We have emailed missingpayments@wfs, queries@wfs, used the in app chat , called and whatsapp but we still have not been assisted. Very disgusted with the service from WOOLWORTHS FINANCIAL SERVICES