Pathetic customer Service from Management

I’m extremely disappointed in the service I received from you Adderley Street Branch. I bought a Russel Hobbs kettle 3 – 4 years ago and when I purchased the kettle I was told that it had a lifetime warranty. However, the kettle recently stopped working and I wanted to take it back to the store yesterday. When I got to the store I received multiple stories from many managers. I first spoke to a teller and she advised that she will call her manager. The manager that I spoke to was Hlumela Ciyana who was very rude and didn’t want to assist me. She told me that they no longer sell Russel Hobbs products. I advised her that me as a customer has no interest in hearing that they no longer sell the product, this was not the agreement when I bought the kettle. She then said that she will call one of the other stores to see what else can be done. She didn’t come back after excusing herself to make the so called call. I then demanded to speak to another manager and Andiswa Mthimkhulu, she gave me false information that the last time they sold Russel Hobbs was 3 years ago so they can no longer assist and left and went to call yet another manger by the name of Amanda Tshuma, who was not willing to listen (seemed like she was already told what to say just to get rid of me), she didn’t give me a chance to speak. She told me to take the kettle and leave, at this point I told her that I will leave the kettle there and will escalate further. I was given a sarcastic comment of “suit yourself” I feel that not only was I humiliated at the store because all the tellers at the customer services department was laughing at me while I was trying to get proper information. I bought this product in at your store and I expect to be assisted, as when the product was sold to me I was informed that it’s a lifetime warranty. This is not the first time I had a problem with this product a year after I purchased the kettle it malfunctioned and I went to the store and spoke to John who was the manager at the time, he assisted me and told me that if I ever have a problem with the kettle I should come back whether or not I have the till slip and box as there is a code at the bottom of the kettle that is used to prove that it was bought at Woolworths. Please contact me directly for more information